29.6.2010 par admin.

L’agence en ligne lance à son tour son programme d’affiliation pour les agences de voyages.

Après l’Irlande et le Royaume-Uni, le programme « ebookers for agents » arrive en France via le site dédié. Un numéro de téléphone dédié et un outil de suivi de commission sont proposés. Au total, l’offre de ebookers se compose de 67 000 hôtels, « des milliers de séjours », ainsi que les vols et les locations de voitures « à tarif négociés ». « Avec les combinés Vol+Hôtel, ou Vol+Hôtel+Voiture, l’agent de voyage  fait profiter à son client d’une réduction pouvant aller jusqu’à 30% et dont le montant s’affiche clairement pour soutenir son argumentaire » indique le communiqué. Côté commissions, une rémunération de 10% est prévue sur la vente d’hôtel seul et de 4% sur les séjours sur-mesure vol+hôtel. Autre atout mis en avant, la responsabilité engagée par ebookers auprès du client final en cas de problème.

Source : lechotouristique.com

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18.6.2010 par admin.

A chaque Coupe du monde, note Ebookers, le cycle de préparation jusqu’à l’achat s’allonge. Le client a pourtant tout intérêt à ne pas attendre cette année la dernière minute.

En 2009, souligne Guillaume Cussac, directeur marketing d’Ebookers, “l’offre était très supérieure à la demande, et les tarifs ont été baissés dans le but d’écluser les stocks”. Cette année, l’offre a été ajustée en conséquence. “On observe donc une hausse du panier moyen. Par exemple, au cours de la semaine du 24 mai, nous avons noté une hausse du panier moyen de 8%, tous produits confondus. Et c’est encore plus vrai en ce qui concerne la location de voiture, avec des hausses allant jusqu’à 100€, pour une location en juillet en Espagne ! Plus on attend, plus le stock s’épuise. Cette année, c’est indéniablement en s’y prenant tôt que l’on profitera des meilleurs prix”.

Source : quotidiendutourisme.com

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11.3.2010 par admin.

L’agence en ligne paneuropéenne a supprimé ses frais d’annulation et de modification pour les réservations d’hôtel sur ses sites.

Depuis le 26 février, Ebookers a supprimé les frais de réservation d’annulation et de modification sur l’ensemble de son catalogue d’hôtels. Le site n’en facturait déjà plus sur les vols, comme nombre de ses concurrents.

Source : lechotouristique.com

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24.2.2010 par admin.

Dans un marché du tourisme en ligne malmené par la crise économique, le propriétaire d’Ebookers enregistre une perte nette de 337 millions de dollars en 2009.

Orbitz reste dans le rouge en 2009. Le propriétaire d’Ebookers.com a publié un chiffre d’affaires 2009 en baisse de 15 % sur un an à 738 millions de dollars, pour un volume d’affaires de 10,8 milliards de dollars (-6 % par rapport à 2008). Le groupe doit faire face à une perte nette de 337 millions de dollars. En 2008 Orbitz avait déjà essuyé une perte de près de 300 millions de dollars.

Au quatrième trimestre le groupe a vu son chiffre d’affaires baisser légèrement de 2,8 %, pour atteindre 175 millions de dollars. Sur les trois derniers mois de l’année, Orbitz subit une perte de 18 millions de dollars, alors qu’il avait dégagé un bénéfice de 8 millions de dollars au cours de la même période en 2008.

Les réservations de vols secs constituent 37 % des revenus d’Orbitz mais chutent de 21 % sur un an. Les réservations d’hôtels (25 %) sont également en baisse de 23 %. Seuls les packages dynamiques (16 %) progressent timidement de 3 %. L’activité publicitaire reste stable à 60 millions d’euros de revenus, soit 8 % du CA d’Orbitz.

Le groupe impute ces résultats à une mauvaise conjoncture économique. Au cours de l’année Orbitz a également supprimé ses commissions sur les réservations de vols intérieurs et d’hôtels aux Etats-Unis. Un manque à gagner qui a encore creusé ses résultats.

Source : journaldunet.com

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27.11.2009 par admin.

Ebookers.fr lance une messagerie instantanée permettant aux équipes de répondre, en direct, aux questions des internautes.

Ce système de chat en ligne, qui a l’énorme avantage d’être gratuit par rapport au téléphone, permet d’accèder à la messagerie instantanée d’un conseiller de vente. Situation d’un hôtel, programmes de fidélisation des compagnies aériennes, des doutes sur la validité de son passeport… Les conseillers répondent à toutes ces questions.

Source : quotidiendutourisme.com

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12.11.2008 par admin.

By James P. Miller | Tribune staff reporter

4:36 PM CST, November 10, 2008

A onetime accounting charge gave Orbitz Worldwide Inc. a substantial third-quarter loss Monday, and the Chicago online travel site operator also disclosed plans to cut its workforce by 10 percent.

Orbitz’ revenue rose 8.6 percent, to $240 million from $221 million, in the Sept. 30 quarter. But the travel company reported a net loss of $287 million, or $3.44 a diluted share, compared with a much smaller loss in last year’s quarter of $31 million, or 38 cents a share.

The difference was a $297 million “impairment” charge the company recorded to write down the value of goodwill and other intangible items on its books. Such non-cash charges, though required under accounting regulations when industry conditions are in decline, aren’t considered to be particularly important in terms of a corporation’s operating situation.

Excluding the impairment charge and other onetime items, Orbitz said, the company’s earnings before income tax, depreciation and amortization were unchanged from $43 million a year earlier.

The company’s efforts to bolster growth “succeeded and resulted in good growth in net revenue,” said Chairman and Chief Executive Steven Barnhart, “and we would have earned a net profit for the quarter before the impairment charge.”

Orbitz’ businesses “performed solidly” in the latest quarter despite capacity reductions by U.S. airlines, he continued. Over the last several weeks, however, “the economic and industry outlook for the fourth quarter has deteriorated markedly,” Barnhart continued.

In response to the declining conditions, Orbitz said it expects to reduce its U.S workforce by about 10 percent by year-end. The company didn’t say how many jobs it will eliminate; in a regulatory filing this year, Orbitz said that as of Dec. 31 2007 it had about 1,590 full-time employees, “more than half” of whom are based in the U.S. with the remainder largely in Australia and Britain.

Source : chicagotribune.com

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2.9.2008 par admin.

Orbitz.com announced the winners of its first annual Orbitz Best In Stay Awards, recognizing more than 100 top-rated hotels based on reviews by the guests themselves.

“With more than 160,000 hotel reviews, Orbitz offers travelers the relevant information they need to find the hotel that is right for them,” said Tom Russell, Group Vice President of Brand Marketing for Orbitz Worldwide. “With our Best In Stay awards, we are harnessing this guest feedback to recognize and celebrate the hotels that provide the best customer experience, according to the travelers who have stayed there.”

Orbitz Best In Stay winners were selected based on the overall numeric score they received by Orbitz customers. Reviews and scores for each hotel are collected only from Orbitz customers who have booked and stayed at the hotel. Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5, including amenities, maintenance, hotel staff, room comfort, location, and value. The “overall score” is an average of all reviewer scores submitted.

Making Orbitz Best In Stay winners even more relevant for travelers, awards are given in four categories based on the type of traveler who submitted reviews—families, couples, leisure vacationers and business travelers.

The following hotels are a sample of the 2008 Orbitz Best In Stay winners in some of the most popular travel destinations in the U.S., Canada, Mexico and Caribbean. Awards were given to hotels in the following destinations: New York, Boston, San Francisco, Miami / Ft. Lauderdale, Atlanta, Dallas, Chicago, Washington, D.C., Las Vegas, Los Angeles, San Francisco, Hawaii, Caribbean, Mexico, Toronto and Montreal.

New York:
Best In Stay Family Hotel: Eastgate Tower Hotel, 3-Star
Best In Stay Couples Hotel: Millennium Hilton, 4-Star
Best In Stay Leisure Hotel: New York Marriott Marquis, 3-Star
Best In Stay Business Hotel: Affinia Manhattan, 3-Star

Las Vegas:
Best In Stay Family Hotel: MGM Grand Hotel and Casino, 4-Star
Best In Stay Couples Hotel: Wynn Las Vegas, 5-Star
Best In Stay Leisure Hotel: The Grandview at Las Vegas, 4-Star
Best In Stay Business Hotel: The Signature at MGM Grand, 5-Star

Orlando:
Best In Stay Family Hotel: Runaway Beach Club Resort, 4-Star
Best In Stay Couples Hotel: Hilton at Walt Disney World Resort, 4-Star
Best In Stay Leisure Hotel: Caribe Cove Resort, 4-Star
Best In Stay Business Hotel: Gaylord Palms Resort and Convention Center,
5-Star

Chicago:
Best In Stay Family Hotel: Amalfi Hotel, 4-Star
Best In Stay Couples Hotel: The Westin Michigan Avenue, 4-Star
Best In Stay Leisure Hotel: Hotel Monaco, 4-Star
Best In Stay Business Hotel: The Talbott Hotel, 4-Star

Hawaii:
Best In Stay Family Hotel: Turtle Bay Resort, 4-Star
Best In Stay Couples Hotel: The Westin Maui Resort and Spa, 4-Star
Best In Stay Leisure Hotel: Outrigger Maui Eldorado, 3-Star
Best In Stay Business Hotel: The Wyland Waikiki, 4-Star

Introduced in 2005, the Orbitz hotel review process lets travelers take advantage of the first-hand knowledge of more than 160,000 authentic hotel customer reviews solicited only from Orbitz travelers who have actually booked and stayed at the hotel. The hotel reviews can be sorted based on the type of traveler to find the right hotel that fits travelers’ specific needs: business travelers, leisure vacationers, couples and families.

Related Link: Orbitz Best in Stay

Source : hotelmarketing.com

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9.8.2008 par admin.

Orbitz narrows 2nd-quarter loss as bookings rise, particularly in the international market

CHICAGO (AP) — Online travel company Orbitz Worldwide Inc. said Wednesday that it narrowed its loss in the second quarter as bookings rose.The company posted a loss of $5 million, or 6 cents per share, compared with a loss of $32 million in the same period last year, before new shares were issued.

Revenue increased to $231 million from $229 million.

Analysts surveyed by Thomson Financial, on average, forecast a loss of 3 cents per share on sales of $266.7 million.

Orbitz said bookings rose 4 percent to $3 billion. Bookings from international operations increased 41 percent to $476 million, while domestic bookings fell 1 percent to $2.6 billion.

Air net revenue was $90 million, down 13 percent from $103 million last year because of a decline in domestic volume.

Non-air and other net revenue, which consists of hotel, car, dynamic packaging, advertising and insurance revenue, was $141 million, up 12 percent from $126 million in the year-ago period.

“We continue to focus on shifting our business mix away from air,” said Chief Executive Steven Barnhart in a statement.

Management said in a conference call that leisure air travel within the United States accounts for 21 percent of its net revenue, a figure that the company continues to shrink as the airline industry suffers due to a sluggish economy. In the first quarter, leisure travel in the United States accounted for 25 percent of total revenue.

Orbitz shares lost 15 cents, or 2.6 percent, to $5.60 in afternoon trading.

Source : Yahoo Finance

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30.7.2008 par admin.

With industry data showing continued increases for both average domestic airfare and the average daily rate for hotels, Orbitz for Business unveiled a ranking of the top business travel markets in which these costs have demonstrated price fluctuations.

Record costs for jet fuel and a soft economy have forced many airlines, business travelers and corporate travel programs to explore and implement aggressive cost-cutting measures in 2008. With industry data showing continued increases for both average domestic airfare and the average daily rate for hotels, Orbitz for Business today unveiled a ranking of the top business travel markets in which these costs have demonstrated price fluctuations, including increases and decreases in business traveler spending.

Average Air Transactions

Orbitz for Business used year-to-date client bookings to determine this newest trend in traveler spending. For example, based on Orbitz for Business transactions, the market that has seen the greatest percentage increase dollar-wise in average airfare is Columbus, Ohio; while Salt Lake City, Utah, tops the list of cities on a percentage basis that have seen their average airfare decrease in 2008.

Top 10 Business Travel Markets Where Average Cost For Air Travel Has Increased or Decreased

Increased
1.  Columbus, OH
2.  Toronto, Canada
3.  New York City (all airports)
4.  Houston, Texas
5.  Newark, N.J. 
6.  Minneapolis, Minn.  .
7.  Indianapolis, Ind. 
8.  Detroit, Mich.  .
9.  Richmond, Va. 
10.  Cleveland, OH

Decreased
1.  Salt Lake City, UT
2.  Los Angeles, Calif.
3.  London, England
4.  San Antonio, Texas
5.  St. Louis, MO
6.  Atlanta, GA
7.  Fort Lauderdale, Fla.
8.  Seattle, Wash
9.  San Jose, Calif.
10.  Portland, Ore.

Based on percentage increases and decreases for 2008 Orbitz for Business bookings that included a minimum of 1,000 air transactions per market.

The U.S. Bureau of Transportation Statistics shows the average domestic airfare increased 4.5 percent through the first quarter of 2008. Additionally, Consumer Price Index data lists the average domestic airfare increasing an additional 4.5 percent in June alone, its largest monthly increase since March 2000. In contrast, the average air transaction among Orbitz for Business’ customers has increased less than two percent (1.55%) thus far (through July 23) in 2008 over the same time period last year.

Average Daily Rates—Hotel

According to Smith Travel Research, a leading provider of data and information in the hospitality industry, the average daily rate for hotels in the U.S. is up five percent in 2008. But while some may be paying more for lodging, Orbitz for Business hotel bookings also reflect percentage decreases in spending (measured by average daily rate) in a number of top markets, including New York City, Boston, San Francisco and Dallas.

Top 10 Business Travel Markets Where Average Daily Hotel Rate Spending Has Increased or Decreased

Increased
1.  Pittsburgh, Pa. 
2.  Sacramento, Calif. 
3.  Toronto, Canada
4.  Charlotte, N.C. 
5.  Minneapolis, Minn. 
6.  St. Louis, MO. 
7.  Orlando, Fla. 
8.  Tampa, Fla. 
9.  Columbus, OH
10. Washington, D.C. 

Decreased
1.  Dallas, Texas
2.  Las Vegas, Nev.
3.  San Diego, Calif.
4.  Phoenix, Ariz.
5.  New Orleans, La.
6.  Cleveland, OH
7.  Baltimore, MD.
8.  San Francisco, Calif.
9.  New York City
10. Boston, Mass.

Based on percentage increases and decreases for 2008 Orbitz for Business bookings that included a minimum of 1,000 hotel room nights per market

A recent Orbitz for Business and Business Traveler Magazine survey found that more than two-thirds (68%) of travelers say they are now staying at less-expensive/lower star-rated hotels as a means to save money.

“It’s interesting that in some key markets where customers are spending more on airfare their hotel spend is down, with New York City serving as a prime example,” said Dean Sivley, COO and senior vice president, Orbitz for Business. “Some spending increases are inevitable in our current travel climate, however we’ve been very proactive in integrating cost saving products and initiatives to help our customers best manage their travel programs.”

Source : hotelmarketing.com

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25.7.2008 par admin.

European online travel company ebookers has re-launched its Belgian website (http://www.ebookers.be) on its global technology platform.

The Belgian site is the first on Orbitz Worldwide’s global platform where users can search for travel in a non-English language.

Like past platform migrations in the UK and Ireland, the re-launch of ebookers’ new Belgian website is expected to triple the number of hotels accessible to customers.

Additionally, authentic hotel user reviews of thousands of properties and additional information about traveler destinations, including more hotel photos and maps, also have been added to the Belgian ebookers site.

Additional ebookers.be functionality now includes dynamic packaging features, improved content which supports the Belgian website’s natural search ranking, easier filtering of travel search results, improved features and promotional pages for offers and deals, “My Trips” and “My Accounts” sections that allow customers to view current and previous trips and transatlantic multi-city flight search enabling customers to book more complex flight itineraries, including up to four flights segments, which can arrive and depart from different airports.

Orbitz Worldwide’s global technology platform, built in 2007, makes it easier for travelers to book any combination of flight and hotel choices when planning their own holiday. The multi-language, multi-currency backend information technology has the ability to power multiple websites that operate in different locations, increasing maintenance efficiencies, common inventory access and speed to market with new innovations.

The platform will eventually power all 13 ebookers websites in Europe and also Orbitz Worldwide’s properties in North America.

Source : eyefortravel.com

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